01Are you a roofing company?
No. Walnut Roof Works is a free matching service. We do not hold a roofing licence, we do not employ crews, and we never come to your house. We pass your request to independent local contractors who do the work and who you hire directly.
02Should I take the cheapest quote?
Not automatically. Put the quotes side by side on layers, not on totals — underlayment, ice-and-water, drip edge, valley treatment, ventilation, decking allowance, warranty. Cheap usually means less of those, not the same roof for less money.
03Are the contractors licensed and insured?
Contractors have to give us their state licence number and proof of liability and workers compensation cover before they can receive requests. You should still ask to see current certificates yourself before work starts — a licence can lapse between checks.
04What time of year is best to re-roof in Walnut?
Practically, the long dry run from May to October. Crews are busiest right after the weather turns — November through March — so booking outside that stretch usually buys you a better date and a keener number.
05Should I repair or replace?
Rough rule: if the covering has more than about five years left and the damage is confined to one area, repair. If it is at the end of its life or you are patching the third leak in two years, you are paying instalments on a replacement.
06How quickly will someone call?
Most requests are picked up the same day, often within an hour. Emergencies are prioritised. If you have not heard anything by the next morning, check voicemail — contractors usually call from a mobile.
07How many contractors will contact me?
Up to three. That is a hard cap, not a guideline. Three is enough to compare and few enough that your phone stays usable.
08What should I do to prepare?
Clear the driveway, protect attic storage from falling dust, and plan for two loud days. Agree in advance where the dumpster goes and who sweeps for nails.
09Can I stay in the house while it is done?
Most people do. Expect noise from early morning, dust in the attic, and a day where the driveway belongs to the crew.
10How much deposit is normal?
Ten to thirty per cent is ordinary, and is often used to order material. A demand for full payment up front is a reason to walk away.
11Do I need a permit?
Almost certainly, for a full replacement. The contractor should pull it, and the fee should be a visible line on the quote rather than a surprise.
12It is leaking right now. What do I do?
Move what you can out of the way, put a bucket under it, and if there is a bulge in the ceiling put a small hole at its lowest point to let the water out in one place rather than bringing the whole panel down. Then mark your request as an emergency — those go out first.
13I rent. Can I use this?
You can submit it, but the owner has to authorise any work, so the useful move is to get the landlord to make the request or to give you permission in writing first. Contractors will not start work for a tenant.
14Why three quotes and not one?
Because one price tells you nothing. Three tells you where the middle is, and the outliers are informative in both directions — the very cheapest is usually leaving something out, and the most expensive should be able to say what you are getting for it.
15What does a new roof cost in Walnut?
For a typical Walnut home of about 24 squares, an architectural asphalt re-roof usually lands between $11,500 and $28,500. Tile, slate and standing-seam metal run well above that. The number moves on how many old layers come off, how much decking is soft underneath, and how easily a truck can get to the house.
16What if the decking is rotten underneath?
Some of it usually is. The important thing is that the price per sheet is agreed in writing before the tear-off, so the conversation on day two is about quantity rather than rate.